Predicated on an old OnlyFans employee just who questioned to remain private because they dreaded retaliation, particular ex-personnel nonetheless had access to Zendesk, a greatest customer service app used by many organizations also OnlyFans, to track and you may respond to customer care seats, long after leaving the organization. OnlyFans spends Zendesk to resolve each other profiles exactly who article stuff and people who pay only to access you to definitely stuff. Motherboard were able to validate which with well over you to former employee’s access. 

With respect to the resource and you will OnlyFans users which talked so you’re able to Motherboard, dependent on what a user is seeking help with, support passes get contain the charge card suggestions, drivers’ permits, passports, complete names, address contact information, financial statements, how much they have acquired for the OnlyFans otherwise invested, Discover Their Buyers (KYC) selfies where in fact the copywriter stands up a keen ID alongside their face getting confirmation, and you will model release versions.